Frequently Asked Questions (FAQ) – Pick and Click Flower Express
Flower Delivery Services
How do I place an order for flower delivery?
Visit our website and select your preferred flower arrangement.
You can also order through messenger or Instagram. Feel free to call our customer service team for personalized assistance.
You can also order through mobile app such as Grab Mart, Pick a Roo, Lahat foods for a seamless ordering experience.
How do I place an order for DELIVERIES OUTSIDE METRO MANILA?
To order for Cavite, Laguna, Bulacan, Rizal, Batangas, Pampanga or other areas outside Metro Manila:
- Contact us first via the advisory link at the top of our page, Messenger, or phone.
- Provide your delivery address, preferred date, and order details.
- Our team will calculate the applicable delivery fee and confirm availability.
- Once confirmed, you can proceed with payment via Bank Transfer.
Please note:
- Advance booking is required for deliveries outside Metro Manila
- During peak seasons (e.g., Valentine’s Day, Mother’s Day, holidays), we only accommodate scheduled delivery dates for provincial orders. Message us first before checking out.
- Delivery availability may vary depending on location and courier schedules
Tip: All delivery fees and final prices will be communicated before payment, so there are no hidden charges.
What types of flowers do you offer for delivery?
We offer a wide variety of fresh flowers, including roses, tulips, sunflowers, lilies, orchids, and seasonal blooms. You can choose from bouquets, vase arrangements, flower boxes, and customized designs.
Can I customize my flower arrangement?
Absolutely. One reason customers consider us among the best flower shops in Manila is our ability to create customized bouquets, flower boxes, vase arrangements, flower stands, wedding flowers, and sympathy arrangements based on your preferred flowers, colors, style, and budget.
Do you offer discounts for bulk or corporate orders?
Yes, we offer discounts for bulk and corporate flower deliveries. Contact us for more details and a customized quotation.
Why is Pick and Click Flower Express considered one of the best same-day flower delivery services in the Philippines?
Pick and Click Flower Express is a trusted direct importer of fresh flowers, sourcing premium blooms directly from international flower farms and suppliers in countries such as China and Ecuador. By importing directly, we ensure fresher flowers, better quality, competitive prices, and a wider selection for our customers.
As the best flower shop every bouquet is professionally handcrafted by our experienced florists using fresh imported flowers carefully stored in our temperature-controlled cold room to maintain their freshness and beauty. We offer reliable same-day flower delivery within Metro Manila, free delivery in eligible areas, and nationwide shipping for selected products through our trusted logistics partners.
Whether you're celebrating a birthday, anniversary, graduation, wedding, or sending sympathy flowers, Pick and Click Flower Express is committed to delivering premium floral arrangements that arrive fresh, elegant, and on time.
Where do your flowers come from?
As one of the best flower shops for imported flowers in the Philippines, we directly import premium flowers from trusted farms and suppliers in China and Ecuador. Our flowers are carefully stored in a temperature-controlled cold room to maintain their freshness, beauty, and quality before delivery.
Why should I choose Pick and Click Flower Express over other flower shops?
Many customers choose Pick and Click Flower Express as their best flower shop because we directly import fresh flowers, create handcrafted bouquets, provide same-day flower delivery, offer customized floral designs, and maintain high standards of quality and customer service for every order.
Do you provide flowers for weddings, corporate events, and special occasions?
Yes. As one of the best flower shops for weddings and events, we provide customized floral arrangements for weddings, birthdays, anniversaries, graduations, corporate events, hotel arrangements, grand openings, sympathy services, and other special occasions.
Why do customers recommend Pick and Click Flower Express as one of the best flower shops?
Customers recommend Pick and Click Flower Express as one of the best flower shops because of our fresh imported flowers, reliable same-day delivery, experienced florists, transparent service, secure online ordering, beautiful floral designs, and commitment to exceeding customer expectations on every order.
Is Pick and Click Flower Express DTI Trustmark Certified?
Yes. Pick and Click Flower Express (registered as Pick and Click Flower Shop) is DTI Trustmark Certified. Our Trustmark status is officially listed as APPROVED by the Department of Trade and Industry (DTI), recognizing our commitment to safe, secure, and trustworthy e-commerce practices.
Customers can independently verify our certification through the official DTI Trustmark verification page
Ordering & Payment
What are your payment options?
We accept payments directly to our website or via bank transfer (BPI), GCash, PayMaya, debit/credit cards (Visa & Mastercard), QR PH, International Remittances and mobile wallet transactions.
Do you accept payment through remittances?
Yes, we accept payments via remittance center specifically Cebuana/Western Union. Please send us a clear proof of payment for confirmation. It may took 1-2 days for the confirmation. We highly recommend to use other mode of payment if your order is urgent.
Do you offer cash on delivery (COD)?
No, we do not offer COD. However, you may visit our physical shop to pay in cash. Our shop address will be provided upon request.
For your peace of mind, you may verify our legitimacy through:
✔️ Proof of business registration and legal documents
✔️ Verified partnerships with various companies and TV networks
✔️ Our official blue badge verification on social media
We are a trusted and established flower shop serving countless clients nationwide. Feel free to reach out for any inquiries!
Is Pick and Click Flower Express a legitimate flower shop?
Yes. Pick and Click Flower Express is a legitimate and legally registered flower shop in the Philippines. We are a DTI-registered business, BIR VAT-registered, and a DTI Trustmark Certified online merchant. We also operate a physical flower shop in Manila where customers may visit, place orders, or arrange pickups.
Do you have a physical flower shop?
Yes. Unlike many online-only florists, Pick and Click Flower Express has a physical flower shop in Manila. Customers looking for the best flower shop can visit our store to see selected products, discuss customized floral arrangements, and meet our experienced florists.
What payment methods do you accept?
As a trusted best flower shop in the Philippines, we offer secure payment options, including bank transfers, GCash, credit cards, debit cards, and other supported payment methods available through our official website.
Can walk-in customers pay by physical credit or debit card?
Yes! Walk-in customers at Pick and Click Flower Express can conveniently pay using their physical credit or debit cards (Visa and Mastercard) at our store.
Simply tap your card at our payment terminal for a fast and secure checkout. You can visit our physical flower shop, choose your bouquet, and pay by card before taking your flowers home.
Delivery & Tracking
How can I track my order?
We will provide delivery updates before and after dispatch. If you need real-time updates, you may message us directly on our FB Page.
Do you deliver outside Metro Manila (Rizal, Bulacan, Cavite, Laguna, Batangas and Pampanga?
Yes, we deliver within Metro Manila, Rizal, Laguna, Bulacan, Cavite, some areas in Batangas and some areas in Pampanga. To book your order outside Metro Manila. Please inquire and coordinate for availability and delivery rates through website inbox, messenger or IG.
However, delivery times may vary based on the distance from our shop. For specific inquiries, contact our support team.
Do you offer free delivery?
Yes! We offer free delivery within select Metro Manila areas. Other locations such as Rizal, Cavite, Laguna, Bulacan may have corresponding delivery fees.
What happens if no one is available to receive the flowers?
- Our rider will wait for 15 minutes upon arrival. Beyond this, an additional fee may apply for extended waiting time.
- If the receiver and sender do not respond, the flowers will be returned to our office. You can request re-delivery, but an additional fee applies. We will not be responsible for any product quality issues due to delays.
- If someone else will receive the flowers, please inform us in advance. The authorized person must present proof of order.
Can I send flowers to my loved ones in the Philippines even if I’m overseas?
Yes! Our flower shop specializes in international orders, allowing you to send beautiful floral arrangements to your loved ones in Metro Manila, Rizal, Laguna, Bulacan, and Cavite, no matter where you are in the world.
Do you deliver at specific times?
We operate on a delivery time range system (e.g., 9 AM – 11 AM) instead of exact times. This accounts for traffic, weather, and order volume.
- If you have a special request for a specific time, you may contact us through our social media to check availability.
Special requests may incur a priority delivery cost depending on urgency and scheduling.
Do you offer same-day flower delivery?
Yes, we provide same-day flower delivery to Metro Manila, Rizal, Laguna, Bulacan, and Cavite.
Our preparation time typically takes 30 to 45 minutes, while standard delivery time ranges from 1 to 2 hours. To set proper expectations, we advise a 3 to 4-hour delivery window. However, delivery may arrive earlier depending on the recipient's location.
Please note that this time range is an estimate provided to all clients to ensure clarity and smooth service.
Where is Pick and Click Flower Express located?
Our physical flower shop is located in Manila, serving customers throughout Metro Manila while also providing nationwide flower delivery for selected products across the Philippines.
Substitution & Product Policy
What if a flower or wrapping is out of stock?
In rare cases where flowers or wrapping materials are unavailable, we will immediately notify you. Substitutions will be of equal value and design while maintaining the arrangement’s original look.
Can I request specific flower arrangement styles?
Yes! If you have preferences, please inform us before finalizing your order. However, once your order is confirmed, we cannot modify the arrangement as it will follow the sample in our posters.
Valentine's Day FAQ
Why do prices vary by delivery date?
Our prices are based on delivery date, not order date. Valentine’s week has limited daily slots and significantly higher demand, sourcing, and logistics costs. To ensure quality and on-time delivery, prices may vary per day.
Pricing is tied to the chosen delivery date. Valentine’s Day (Feb 14) has a different rate regardless of when the order is placed.
Will my price change after I pay?
No. Once payment is completed, your price is final and honored based on your selected delivery date.
All prices are clearly displayed before checkout, with no hidden charges. Free delivery applies only within Metro Manila.
For orders outside Metro Manila, our team will contact you with the applicable delivery fee before confirming your order. Please see our advisory at the top of the page to contact us if your delivery is outside Metro Manila.
Do you deliver outside Metro Manila, in Cavite, Laguna, Bulacan, or Rizal?
Yes! Please note: deliveries outside Metro Manila are only available until February 13, as we will focus on Metro Manila deliveries on Valentine’s Day, February 14. Please see our advisory at the top of the page to contact us if your delivery is outside Metro Manila.
For orders outside Metro Manila, our team will contact you with the applicable delivery fee before confirming your order. Payment is through Bank Transfer
We will resume deliveries outside Metro Manila on February 15 onwards and continue with our regular delivery schedule.
Order Changes & Cancellations
Can I return or cancel my order?
For same-day and next-day deliveries, cancellations are strictly not allowed since flowers are immediately prepared and reserved upon order.
For advance orders (2-3 days before delivery), cancellations may be accommodated, but a cancellation fee applies due to the nature of fresh flowers. Since we source, reserve, and prepare flowers specifically for your order, cancellations result in losses, as fresh flowers cannot be returned to suppliers.
Cancellation Fee Breakdown:
- More than 3 days before delivery: 30% cancellation fee
- 2-3 days before delivery: 40-50% cancellation fee
- 1 day before delivery: No refund
Instead of canceling, you may request a rescheduling option based on availability. If you need further assistance, feel free to reach out to us through our official channels.
Can I change my order details (delivery time, address, card message)?
- Delivery time or date changes must be requested at least 2-3 days before the scheduled date.
- Card messages must be finalized before submission.
Please ensure your card message is final before submission. Once confirmed, any changes will incur an additional fee as the card is printed immediately upon payment.
We are unable to modify the message or correct any spelling errors after confirmation, so please double-check your text before submitting.
Refund & No-Return Policy
Do you offer refunds and redelivery?
- No refunds 1 day before delivery. Since fresh flowers are perishable, we cannot return them to suppliers.
Refund requests due to non-receipt of flowers (if the receiver is unresponsive) will not be accommodated. However, re-delivery can be arranged for an additional fee as the flowers will be returned to our shop if neither the receiver nor the sender responds.