Frequently Asked Questions (FAQ) – Pick and Click Flower Express
Flower Delivery Services
What types of flowers do you offer for delivery?
We offer a wide variety of fresh flowers, including roses, tulips, sunflowers, lilies, orchids, and seasonal blooms. You can choose from bouquets, vase arrangements, flower boxes, and customized designs.
How do I place an order for flower delivery?
Visit our website and select your preferred flower arrangement.
You can also order through messenger or Instagram. Feel free to call our customer service team for personalized assistance.
You can also order through mobile app such as Grab Mart, Pick a Roo, Lahat foods for a seamless ordering experience.
Can I customize my flower arrangement?
Absolutely! We offer fully customizable flower arrangements to suit your preferences. Share your ideas with us, and we’ll create a stunning bouquet for your loved one. Feel free to message us through messenger or IG to send your preferences.
Do you offer discounts for bulk or corporate orders?
Yes, we offer discounts for bulk and corporate flower deliveries. Contact us for more details and a customized quotation.
Ordering & Payment
What are your payment options?
We accept payments directly to our website or via bank transfer (BPI), GCash, PayMaya, debit/credit cards, QR PH, International Remittances and mobile wallet transactions.
Do you accept payment through remittances?
Yes, we accept payments via remittance center specifically Cebuana. Please send us a clear proof of payment for confirmation. It may took 1-2 days for the confirmation. We highly recommend to use other mode of payment if your order is urgent.
Do you offer cash on delivery (COD)?
No, we do not offer COD. However, you may visit our physical shop to pay in cash. Our shop address will be provided upon request.
For your peace of mind, you may verify our legitimacy through:
✔️ Proof of business registration and legal documents
✔️ Verified partnerships with various companies and TV networks
✔️ Our official blue badge verification on social media
We are a trusted and established flower shop serving countless clients nationwide. Feel free to reach out for any inquiries!
Delivery & Tracking
How can I track my order?
We will provide delivery updates before and after dispatch. If you need real-time updates, you may message us directly on our FB Page.
Do you deliver outside Metro Manila (Rizal, Bulacan, Cavite, Laguna, Batangas and Pampanga?
Yes, we deliver within Metro Manila, Rizal, Laguna, Bulacan, Cavite, some areas in Batangas and some areas in Pampanga. To book your order outside Metro Manila. please inquire and coordinate for availability and delivery rates through messenger or IG.
However, delivery times may vary based on the distance from our shop. For specific inquiries, contact our support team.
Do you offer free delivery?
Yes! We offer free delivery within select Metro Manila areas. Other locations such as Rizal, Cavite, Laguna, Bulacan may have corresponding delivery fees.
What happens if no one is available to receive the flowers?
- Our rider will wait for 15 minutes upon arrival. Beyond this, an additional fee may apply for extended waiting time.
- If the receiver and sender do not respond, the flowers will be returned to our office. You can request re-delivery, but an additional fee applies. We will not be responsible for any product quality issues due to delays.
- If someone else will receive the flowers, please inform us in advance. The authorized person must present proof of order.
Can I send flowers to my loved ones in the Philippines even if I’m overseas?
Yes! Our flower shop specializes in international orders, allowing you to send beautiful floral arrangements to your loved ones in Metro Manila, Rizal, Laguna, Bulacan, and Cavite, no matter where you are in the world.
Do you deliver at specific times?
We operate on a delivery time range system (e.g., 9 AM – 11 AM) instead of exact times. This accounts for traffic, weather, and order volume.
- If you have a special request for a specific time, you may contact us through our social media to check availability.
Special requests may incur a priority delivery cost depending on urgency and scheduling.
Do you offer same-day flower delivery?
Yes, we provide same-day flower delivery to Metro Manila, Rizal, Laguna, Bulacan, and Cavite.
Our preparation time typically takes 30 to 45 minutes, while standard delivery time ranges from 1 to 2 hours. To set proper expectations, we advise a 3 to 4-hour delivery window. However, delivery may arrive earlier depending on the recipient's location.
Please note that this time range is an estimate provided to all clients to ensure clarity and smooth service.
Substitution & Product Policy
What if a flower or wrapping is out of stock?
In rare cases where flowers or wrapping materials are unavailable, we will immediately notify you. Substitutions will be of equal value and design while maintaining the arrangement’s original look.
Can I request specific flower arrangement styles?
Yes! If you have preferences, please inform us before finalizing your order. However, once your order is confirmed, we cannot modify the arrangement as it will follow the sample in our posters.
Order Changes & Cancellations
Can I return or cancel my order?
For same-day and next-day deliveries, cancellations are strictly not allowed since flowers are immediately prepared and reserved upon order.
For advance orders (2-3 days before delivery), cancellations may be accommodated, but a cancellation fee applies due to the nature of fresh flowers. Since we source, reserve, and prepare flowers specifically for your order, cancellations result in losses, as fresh flowers cannot be returned to suppliers.
Cancellation Fee Breakdown:
- More than 3 days before delivery: 30% cancellation fee
- 2-3 days before delivery: 40-50% cancellation fee
- 1 day before delivery: No refund
Instead of canceling, you may request a rescheduling option based on availability. If you need further assistance, feel free to reach out to us through our official channels.
Can I change my order details (delivery time, address, card message)?
- Delivery time or date changes must be requested at least 2-3 days before the scheduled date.
- Card messages must be finalized before submission.
Please ensure your card message is final before submission. Once confirmed, any changes will incur an additional fee as the card is printed immediately upon payment.
We are unable to modify the message or correct any spelling errors after confirmation, so please double-check your text before submitting.
Refund & No-Return Policy
Do you offer refunds and redelivery?
- No refunds 1 day before delivery. Since fresh flowers are perishable, we cannot return them to suppliers.
Refund requests due to non-receipt of flowers (if the receiver is unresponsive) will not be accommodated. However, re-delivery can be arranged for an additional fee as the flowers will be returned to our shop if neither the receiver nor the sender responds.