Privacy Policy

Last Updated: September 26, 2026

Pick and Click Flower Shop, operating under the brand Pick and Click Flower Express (“Pick and Click,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit pickandclickflowershop.com (the “Site”), place an order, communicate with us, or otherwise use our products and services (collectively, the “Services”).

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services online.

By using our Site or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our Site and Services, we may collect personal information including:

  • Name
  • Email address
  • Mobile or telephone number
  • Billing and delivery addresses
  • Recipient's name, address, and contact information when you order flowers or gifts for another person
  • Order details and purchase history
  • Gift or card messages and delivery instructions
  • Customer account information
  • Communications with our customer service team
  • Marketing preferences
  • Other information you voluntarily provide to us

When you provide another person's information, such as the recipient of a flower delivery, you are responsible for ensuring that you are authorized to provide the information for purposes related to your order.

Payment Information

When you make a purchase, payment-related information may be collected and processed by Shopify, payment processors, banks, e-wallet providers, or other payment service providers used to complete your transaction.

Depending on your selected payment method, this may include billing information, transaction details, payment card information, or other information required by the payment provider.

Pick and Click Flower Express does not necessarily receive or directly store complete payment card information when transactions are processed through third-party payment services.

Information Collected Automatically

When you browse or interact with our Site, certain information may be collected automatically, including:

  • IP address
  • Browser and device information
  • Operating system
  • Device or cookie identifiers
  • Pages and products viewed
  • Search and browsing activity
  • Items added to your cart
  • Referring website or source
  • Date and time of visits
  • Interactions with our Site
  • General or approximate location information derived from your device or IP address

This information may be collected through Shopify and technologies such as cookies, pixels, tags, analytics tools, and similar technologies.

2. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information to:

  • Process and fulfill orders
  • Arrange flower and gift deliveries
  • Communicate with you regarding your order
  • Communicate with recipients when reasonably necessary to complete a delivery
  • Process payments and transactions
  • Provide customer support and respond to inquiries
  • Maintain customer accounts and order histories
  • Send order confirmations and delivery updates
  • Detect, investigate, or prevent fraud, abuse, security incidents, or unauthorized transactions
  • Improve our Site, products, Services, operations, and customer experience
  • Understand how visitors and customers use our Site
  • Personalize the shopping experience
  • Send promotional communications where permitted by law or with consent where required
  • Maintain appropriate accounting, tax, transaction, and business records
  • Comply with legal and regulatory requirements
  • Establish, exercise, or defend legal claims
  • Protect our customers, personnel, business, and property
  • We process personal information only for legitimate and lawful purposes and in accordance with applicable data protection laws.

3. SHOPIFY

Our online store is hosted and powered by Shopify.

Shopify provides the technology that enables us to operate our online store, display products, manage orders, facilitate checkout, and provide other e-commerce functionality.

When you visit or purchase from our Shopify-powered store, Shopify may process certain information about you and your interactions with our store. This may include contact information, device and browser information, IP address, shopping activity, order information, billing and shipping information, transaction information, and payment-related information.

Shopify processes personal information according to its applicable privacy policies and its agreements with merchants.

For additional information regarding how Shopify handles personal information, you may refer to Shopify's applicable privacy notices and privacy controls.

4. COOKIES, ANALYTICS, AND SIMILAR TECHNOLOGIES

Our Site and the services that support it may use cookies, pixels, tags, analytics tools, and other similar technologies to operate and improve our online store.

These technologies may be provided by Shopify or third-party service providers and may be used to:

  • Enable essential website, shopping cart, checkout, and account functions

  • Remember preferences and improve the customer experience

  • Maintain website security and help prevent fraud

  • Measure website traffic, performance, and customer interactions

  • Understand how visitors discover, browse, and use our Site

  • Evaluate the effectiveness of our marketing and promotional activities

  • Provide personalized content or advertising, where applicable and permitted by law

Information collected through these technologies may include device and browser information, IP address, pages or products viewed, interactions with our Site, referring sources, approximate location, and other usage information.

Some technologies are necessary for our Site to function properly, while others may be used for analytics, personalization, or marketing purposes.

Where required by applicable law, visitors may be provided with options to manage their preferences regarding certain non-essential cookies or similar technologies.

You may also adjust your browser settings to block or delete cookies. However, disabling certain technologies may affect the functionality of some parts of our Site.

5. HOW WE SHARE PERSONAL INFORMATION

We may disclose personal information when reasonably necessary to operate our business and provide our Services.

Recipients may include:

  • Shopify
  • Payment processors, banks, financial institutions, and payment service providers
  • Delivery riders, courier companies, logistics providers, and delivery partners
  • Technology, hosting, security, analytics, communications, and IT service providers
  • Applications and other service providers integrated with our online store
  • Marketing and advertising service providers, where applicable and permitted
  • Professional advisers such as accountants, auditors, consultants, and legal advisers
  • Government agencies, regulators, courts, law enforcement authorities, or other parties when disclosure is required or permitted by law

For flower and gift deliveries, relevant recipient information may be provided to our employees, riders, courier partners, or logistics providers as necessary to fulfill and complete the delivery.

We do not disclose personal information to unrelated third parties except as described in this Privacy Policy, with your consent, or as otherwise permitted or required by law.

6. THIRD-PARTY SERVICES AND LINKS

Our Site may contain links to or integrations with third-party websites, platforms, payment services, social media services, applications, or other services.

These third parties may have their own privacy practices and policies.

When you interact with a third-party service or leave our Site, the collection and processing of your information may be governed by that third party's privacy policy.

We encourage you to review the applicable privacy policies of third-party services you choose to use.

7. MARKETING COMMUNICATIONS

Where permitted by law or with your consent when required, we may send communications regarding our products, promotions, discounts, seasonal campaigns, loyalty programs, store announcements, and other offers or services.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

Even if you unsubscribe from promotional communications, we may continue sending non-promotional communications necessary to process your orders, provide customer support, or administer transactions.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining transaction and accounting records, resolving disputes, preventing fraud, enforcing agreements, and complying with applicable legal, tax, regulatory, and business requirements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements and legitimate retention needs.

9. DATA SECURITY

We take reasonable organizational, administrative, physical, and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Access to personal information is limited to personnel and service providers who require the information for legitimate business purposes.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

10. YOUR PRIVACY RIGHTS

In accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable data protection requirements, you may have rights regarding your personal information, subject to applicable conditions and limitations.

These may include the right to:

  • Be informed about the processing of your personal information
  • Access your personal information
  • Object to certain processing
  • Correct or rectify inaccurate information
  • Request erasure or blocking of personal information where applicable
  • Exercise data portability where applicable
  • File a complaint with the appropriate supervisory authority
  • Seek damages where provided by law
  • Withdraw consent where processing is based on consent, subject to applicable legal and contractual limitations

To exercise your rights regarding personal information controlled by Pick and Click Flower Express, please contact us using the details provided below.

We may request information necessary to verify your identity before processing certain requests.

11. CHILDREN'S PRIVACY

Our Site and Services are not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

12. INTERNATIONAL DATA PROCESSING

Because we use Shopify and other technology and service providers that may operate internationally, personal information may be processed or stored outside the Philippines.

Where applicable, we take reasonable steps to ensure that personal information processed through our service providers receives appropriate protection consistent with applicable privacy and data protection requirements.

13. LEGAL DISCLOSURES

We may disclose personal information when we reasonably believe disclosure is necessary to:

  • Comply with applicable laws or regulations
  • Respond to lawful court orders, subpoenas, warrants, or government requests
  • Protect or enforce our legal rights or property
  • Investigate fraud, security incidents, or unlawful activity
  • Protect the safety and security of our customers, personnel, or others

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, Shopify services, legal requirements, or operational needs.

Any revised Privacy Policy will be posted on this page with an updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

15. CONTACT US

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns regarding how we handle personal information, please contact:

Pick and Click Flower Shop
Operating under the brand Pick and Click Flower Express
Manila, Philippines
Email: askpickandclick@gmail.com / info@pickandclickflowershop.com
Website: pickandclickflowershop.com

For concerns regarding your rights under Philippine data privacy law, you may also contact the National Privacy Commission of the Philippines.